Returns and Refunds

Thank you for shopping with us! We want to ensure you're completely satisfied with your purchase. Please take a moment to review our returns and refunds policy.

 

Custom and Personalized Items

Due to the personalized nature of our products, we are unable to accept returns based on change of mind. All purchases of customized items are considered final. This policy helps us maintain the unique and special nature of our personalized jewelry.

 

Damaged or Defective Items

We take great care in crafting and packaging your jewelry, but we understand that sometimes issues may arise:

* If you receive a damaged or broken item, we will gladly provide a replacement or refund
* Please report any issues within 7 days of receiving your item to be eligible for a free replacement
* Include clear photos of the damage when reporting the issue to help us process your claim quickly

 

Product Warranty

We stand behind the quality of our jewelry with a 30-day warranty.

* The warranty period begins from the date of delivery
* If your jewelry breaks during normal, regular wear within the warranty period, we will replace the item
* The warranty replacement includes the jewelry piece only
* Additional purchase upgrades (such as premium packaging or custom message cards) are not included in warranty replacements

 

How to Contact Us

If you need to report an issue or make a warranty claim, please contact our customer service team with:

* Your order number
* Photos of the item
* A brief description of the issue

We're committed to ensuring you have a positive experience with our jewelry and will work with you to resolve any concerns as quickly as possible.

 

Additional Notes

* Store your jewelry properly to maintain its quality
* Follow any provided care instructions to ensure the longevity of your pieces

Thank you for trusting us with your jewelry purchases. We appreciate your understanding of our policies and look forward to serving you.