Privacy Policy
*Last Updated: October 26, 2024*
1. Introduction
Welcome to our Privacy Policy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website
- Make a purchase
- Sign up for our newsletter
- Contact our customer service
2. Information We Collect
2.1 Personal Data
We may collect, use, store, and transfer different kinds of personal data about you:
- Identity Data: First name, last name, username
- Contact Data: Email address, shipping address, billing address, phone number
- Financial Data: Payment card details (processed securely through our payment processors)
- Transaction Data: Details about payments and products you've purchased
- Technical Data: IP address, browser type, device information
- Usage Data: How you use our website
- Marketing Data: Your preferences in receiving marketing from us
2.2 Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:
- To process and fulfill your orders
- To manage your account
- To send you important updates about your orders
- To improve our website and services
- To send marketing communications (with your consent)
- To comply with legal obligations
4. Legal Basis for Processing (EU/EEA Users)
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Consent: When you explicitly agree to the processing
- Contract: Processing necessary for performing a contract with you
- Legal Obligation: Processing necessary for compliance with legal obligations
- Legitimate Interests: Processing necessary for our legitimate business interests
5. Data Sharing and Transfers
We may share your personal data with:
- Service providers (e.g., payment processors, shipping companies)
- Professional advisers (e.g., lawyers, bankers, auditors)
- Government authorities when required by law
5.1 International Transfers
For EU/EEA users, when we transfer data outside the EEA, we ensure a similar degree of protection by implementing at least one of these safeguards:
- EU-approved standard contractual clauses
- Privacy Shield certification (where applicable)
- Binding corporate rules
- Explicit consent (in limited circumstances)
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.
8. Your Legal Rights
8.1 EU/EEA Users (GDPR Rights)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Object to processing
- Request restriction of processing
- Data portability
- Withdraw consent
8.2 California Residents (CCPA Rights)
You have the right to:
- Know what personal information is collected
- Know if personal information is sold or disclosed
- Say no to the sale of personal information
- Access your personal information
- Request deletion of personal information
- Equal service and price (non-discrimination)
8.3 Exercise Your Rights
To exercise any of these rights, please contact us using the details in the Contact section below. We may need to verify your identity before responding to your request.
9. Children's Privacy
Our services are not intended for children under 16 years old. We do not knowingly collect or market to children under 16. If you become aware that a child has provided us with personal data, please contact us.
10. Updates to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, sending you an email notification.
11. Contact Us
For questions about this privacy policy or our privacy practices, please contact us through our Contact Us page.